Description

Provide real-time support to customers on hire, troubleshooting issues and managing cases.

Responsibilities

• Provide real-time support to guests via calls and messaging
• Troubleshoot vehicle and service-related issues
• Manage customer cases end-to-end with accurate documentation
• Coordinate with branches, contractors, and suppliers
• Handle customer complaints professionally
• Support insurance claims processing

Requirements

• Experience in customer service and complaint resolution
• Strong phone and written communication skills
• Ability to manage multiple cases in fast-paced environment
• Confident using Outlook, Excel, and CRM platforms
• Proactive, resilient, and team-focused attitude

Benefits

• Work in dynamic environment with varied responsibilities
• Part of high-performing operational support team
• Develop problem-solving and operational skills
• Seasonal contract till April 2027