Description

The role supports a busy healthcare contact centre by managing patient enquiries across email and phone, recording information and coordinating timely resolutions.

Responsibilities

• Manage patient enquiries received through a central email mailbox.
• Respond promptly, professionally and accurately to email and phone enquiries.
• Make outbound calls and provide clear information to patients.
• Record information, update systems and follow up unresolved enquiries.
• Escalate complex enquiries to the appropriate team.

Requirements

• Previous experience in customer service, contact centre, administration or healthcare.
• Excellent written and verbal communication skills.
• Strong email, computer and accurate data-entry skills.
• Ability to prioritise competing enquiries in a busy inbox.
• Valid New Zealand working rights.

Benefits

• NZD 28 per hour plus 8% holiday pay.
• Initial three-month contract starting immediately.
• Opportunity to work in a busy healthcare contact centre.