Description

Leads hostel reception operations and guest services while coordinating staff, bookings, activities and overnight support in a busy Wellington backpacker hostel.

Responsibilities

• Build positive relationships with guests, staff, tour operators, agents and suppliers
• Complete daily reception tasks and maintain administrative reports
• Manage group bookings, payments, rates and internal communications
• Coordinate guest activities, travel, tours and in-house events
• Resolve guest concerns and escalations promptly
• Supervise reception, maintenance and housekeeping support when required
• Provide overnight on-call operational and security support

Requirements

• At least one year of supervisory experience
• Accommodation reception experience
• Customer-focused communication skills
• Self-motivated and positive team leadership
• Ability to work under pressure and manage escalations
• Availability for a seven-day roster between 7am and 11pm

Benefits

• $32.90 per hour
• Minimum 32-hour contract
• Supportive management and vibrant team environment
• Fun and encouraging culture
• Ongoing development and training