Description

The Hostel Receptionist runs daily front-desk operations, manages bookings and guest enquiries, provides travel information and assists housekeeping at a Wellington backpacker hostel.

Responsibilities

• Run daily reception operations
• Manage the property management system, bookings and enquiries
• Provide travel information and high-level guest service
• Assist housekeeping and support other crew members
• Take ownership of guest requests until resolved
• Work rostered shifts between 7am and 11pm

Requirements

• Tourism industry or customer service experience
• Hospitable, customer-centric and positive attitude
• Ability to work under pressure
• Excellent communication and organisational skills
• Willingness to work a Monday–Sunday roster

Benefits

• NZD 29 per hour
• Part-time role with minimum 16 hours per week
• Ongoing knowledge training
• Work in a central Wellington hostel