Description

The Cruise Operations Coordinator supports shore excursions, cruise-day logistics and travel administration while coordinating guides, suppliers and guest services for luxury itineraries.

Responsibilities

• Support shore excursions, turnaround and land programme teams
• Coordinate guide rosters and excursion logistics
• Prepare and reconfirm travel documentation
• Load bookings and quotations into reservation systems
• Support cruise ship day operations when required
• Maintain records and relationships with suppliers and partners

Requirements

• Administration and customer service experience
• Excellent organisation and attention to detail
• Ability to manage multiple priorities and deadlines
• Confident professional communication
• Microsoft Office proficiency
• Travel reservation or cruise industry experience is advantageous

Benefits

• Full-time employment with a global luxury travel business
• Flexible and inclusive workplace
• In-house and external training opportunities
• Career progression in New Zealand and globally
• Hybrid work-from-home and office model
• Employee Assistance Program and staff travel benefits