Description

Manage reservations and front-of-house operations at Larnach Castle while overseeing staff, supporting guest experiences and maintaining accurate financial processes.

Responsibilities

• Manage accommodation reservations using PMS and SiteMinder
• Process castle and garden tour bookings via FareHarbour
• Handle guest check-in, check-out, billing and requests
• Oversee frontline and operational staff as Duty Manager
• Drive occupancy and revenue through upselling and direct bookings
• Coordinate tour staff and cover arrangements
• Complete banking reconciliation, night audits and cash-up
• Handle guest queries and complaints professionally

Requirements

• Proven hotel front-office or tourism-reservations experience
• Experience with property-management and booking systems preferred
• LCQ or Manager's Certificate, or willingness to obtain one
• Calm under pressure with strong problem-solving skills
• Excellent communication and attention to detail
• Confidence handling cash, billing and reconciliation
• Warm, professional manner with guests
• Highly organised ability to juggle priorities

Benefits

• Training provided on preferred systems
• Unique heritage and tourism work environment
• Free castle and garden entry for immediate family
• Staff discounts on accommodation, dining, café and gift shop
• Health benefits including reimbursed flu shots
• Free on-site parking
• Supportive close-knit team