Description

Deliver front-desk and guest services at a busy holiday park, handling reservations and guest needs while supporting housekeeping during peak season.

Responsibilities

• Check guests in and out
• Answer phones and emails promptly
• Manage bookings, reservations, refunds and guest accounts
• Communicate with online travel agencies
• Handle guest requests and complaints
• Support the housekeeping team when needed

Requirements

• At least six months of hotel, hostel or holiday park reception experience
• Understanding of online travel agencies
• Familiarity with booking systems; Seekom is advantageous
• Excellent customer service and English communication skills
• Strong organisation and attention to detail
• Current work visa and team-oriented attitude
• Availability for weekends and public holidays

Benefits

• NZD 25 per hour
• Heavily discounted staff accommodation
• Free unlimited Wi-Fi and power in staff accommodation
• Training on the Seekom booking system
• Supportive international team
• Minimum five-to-six-month contract with permanent positions available