Description

Live and work in Hanmer Springs for a while (or permanently).  It is an awesome, outdoor adventure and thermal pools and tourist town.  It is a smaller place, but it has a good social scene.  If yo...

Responsibilities

• Ensure an efficient and professional reception experience for guests
• Handle daily guest check-in and check-out
• Answer phone calls, emails, and direct inquiries
• Accurately handle card and cash transactions
• Handle guest complaints efficiently & effectively
• Ensure that the Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate and maintain high level of customer service
• Follow company brand standards

Requirements

• Previous experience in hospitality and hotel is an advantage
• Previous experience in cash handling
• Flexibility to work on a rotating roster, including morning and evening shifts, as well as weekends and public holidays.
• A positive, reliable, and can-do attitude
• Excellent communication skills
• Outstanding attention to detail and accuracy
• Calm, efficient, and excellent problem-solving skills
• Ability to multi-task

Benefits

• Competitive hourly rate
• Staff accommodation available