Description

Coordinate guest reservations and operations for a unique accommodation provider in New Zealand.

Responsibilities

• Process bookings and reservation requests
• Manage guest communications and inquiries
• Coordinate with operations team on guest services
• Handle booking modifications and cancellations

Requirements

• Support guest experiences
• Assist with process improvements and account management where required
• Flag discrepancies for review (no accounting experience required)
• Passionate about travel, hospitality, or tourism
• Customer-focused with strong communication skills
• Calm, organised, and able to handle multiple priorities
• Comfortable working weekends and in a guest-facing role
• Confident using systems and learning new software

Benefits

• Prepare payment runs for approval
• Be part of a small, supportive team where your contribution matters
• Gain exposure across reservations, operations, and business support
• Real opportunity for role growth as the business evolves
• Unique product and passionate customer base
• Weekdays off while still working full-time