Description

Deliver once-in-a-lifetime experiences to VIP travellers for an iconic luxury inbound travel company.

Responsibilities

• Collaborate closely with travel designers, contributing to the delivery of seamless, premium client experiences
• Track guest journeys, organising special moments, and resolving issues with a calm, solution-focused approach
• Deliver outstanding service across multiple channels, including phone, email, and WhatsApp

Requirements

• Genuine interest in travel and premium customer service
• Highly solution-focused mindset
• TourWriter experience preferred but not essential
• Right to work in New Zealand

Benefits

• Unique product featuring unforgettable journeys and exclusive wine tastings at world-class South Island vineyards
• Competitive salary and career growth with real opportunities to develop
• Flexible working with work-from-home options available once fully trained